Your rights
- Receive considerate care without unlawful discrimination and with respect for your dignity, identity, culture, privacy, and values.
- Receive understandable information about proposed care, alternatives, material risks and benefits, clinician credentials, fees, and practice policies.
- Participate in decisions, ask questions, request a second opinion, or refuse treatment to the extent permitted by law.
- Expect reasonable safeguards for health information and exercise the privacy rights described in our Notice of Privacy Practices.
- Raise a concern or complaint without retaliation and receive information about how to do so.
- Request accessibility or communication support when reasonably available.
Your responsibilities
- Provide complete, accurate, and current information about health history, medications, symptoms, and contact details.
- Ask questions when instructions or recommendations are unclear and participate in the agreed care plan.
- Attend appointments from a private, safe location in the state where care is authorized, or provide timely notice when you need to cancel.
- Treat staff and other patients respectfully and follow safety, payment, technology, and communication policies.
- Seek emergency services when immediate help is needed rather than relying on routine messages or website forms.
Concerns
Contact the practice at otreasure@mysolacepointe.com so we can review and respond to your concern.